Complaints and Appeals

Submission of complaints

The editorial office accepts complaints from authors, reviewers, readers, and other stakeholders concerning breaches of ethical standards, non-compliance with editorial procedures, or inappropriate conduct by participants in the publication process. Complaints must be submitted in writing to the journal’s official email address, with a clear description of the issue and any supporting documentation (where available).

Handling of complaints

All complaints are handled confidentially and without undue delay. The Editor-in-Chief initiates an inquiry and, where appropriate, involves members of the editorial board or independent experts. Decisions are taken in line with the principles of impartiality, transparency, and the recommendations of the Committee on Publication Ethics (COPE). The complainant receives a reasoned response describing the outcome.

Appeals against editorial decisions

Authors have the right to appeal an editorial decision (e.g., rejection, a requirement for substantial revision). Appeals must be submitted in writing and must set out specific grounds for reconsideration. Appeals are reviewed by the Editor-in-Chief together with members of the editorial board who were not involved in the original decision; additional independent experts may be consulted if needed. The decision on appeal is final.